Contact AerlertWeather

Have questions, feedback, or need support? We're here to help. Reach out to our team through any of the methods below.

Send Us a Message

Contact Information

Headquarters

123 Weather Lane, Suite 100
New York, NY 10001
United States

Phone

General Inquiries: (800) 555-WEAT

Support: (800) 555-HELP

Business Hours

Monday - Friday 8:00 AM - 8:00 PM EST
Saturday 9:00 AM - 5:00 PM EST
Sunday 10:00 AM - 4:00 PM EST
Emergency Support 24/7 during severe weather events

Our Location

Frequently Asked Questions

How do I set up weather alerts for my location?

You can set up custom weather alerts by logging into your AerlertWeather account and navigating to the Alerts section. From there, you can choose which types of alerts you'd like to receive (rain, snow, extreme temperatures, etc.) and set your preferred notification thresholds.

Our mobile apps also allow you to enable location-based alerts that will automatically notify you of severe weather in your current area.

Why is my location showing incorrect weather data?

If you're experiencing incorrect weather data for your location, please try the following troubleshooting steps:

  1. Refresh the page or restart the app
  2. Check that your device's location services are enabled
  3. Verify that you've entered the correct location in your settings
  4. Ensure you have a stable internet connection

If the issue persists, please contact our support team with details about your location and the discrepancies you're noticing.

How accurate are AerlertWeather's forecasts?

Our forecasts are among the most accurate available, with verification scores consistently above 90% for 24-hour forecasts. We use multiple high-resolution weather models combined with machine learning algorithms to provide the most reliable predictions.

Accuracy varies by location and weather type - temperature forecasts tend to be more accurate than precipitation timing, for example. Our system continuously learns and improves based on actual observed weather conditions.

What's the difference between free and premium accounts?

Our free account provides basic weather forecasts and alerts, while premium accounts unlock additional features:

  • Extended 15-day forecasts (vs 7-day for free)
  • Advanced radar features with higher resolution
  • Custom alert thresholds and more alert types
  • Hour-by-hour forecasts for 72 hours
  • Ad-free experience
  • Priority customer support
How can I report a bug or suggest a new feature?

We welcome all feedback! You can report bugs or suggest improvements through:

  1. The "Send Feedback" option in our mobile apps
  2. The contact form on this page
  3. Email to feedback@aerlertweather.com
  4. Our community forums at forum.aerlertweather.com

Please include as much detail as possible about the issue or your feature request. Our product team reviews all submissions regularly.