Contact AerlertWeather
Have questions, feedback, or need support? We're here to help. Reach out to our team through any of the methods below.
Send Us a Message
Contact Information
Headquarters
123 Weather Lane, Suite 100
New York, NY 10001
United States
General: info@aerlertweather.com
Support: support@aerlertweather.com
Business: business@aerlertweather.com
Business Hours
| Monday - Friday | 8:00 AM - 8:00 PM EST |
| Saturday | 9:00 AM - 5:00 PM EST |
| Sunday | 10:00 AM - 4:00 PM EST |
| Emergency Support | 24/7 during severe weather events |
Our Location
Frequently Asked Questions
You can set up custom weather alerts by logging into your AerlertWeather account and navigating to the Alerts section. From there, you can choose which types of alerts you'd like to receive (rain, snow, extreme temperatures, etc.) and set your preferred notification thresholds.
Our mobile apps also allow you to enable location-based alerts that will automatically notify you of severe weather in your current area.
If you're experiencing incorrect weather data for your location, please try the following troubleshooting steps:
- Refresh the page or restart the app
- Check that your device's location services are enabled
- Verify that you've entered the correct location in your settings
- Ensure you have a stable internet connection
If the issue persists, please contact our support team with details about your location and the discrepancies you're noticing.
Our forecasts are among the most accurate available, with verification scores consistently above 90% for 24-hour forecasts. We use multiple high-resolution weather models combined with machine learning algorithms to provide the most reliable predictions.
Accuracy varies by location and weather type - temperature forecasts tend to be more accurate than precipitation timing, for example. Our system continuously learns and improves based on actual observed weather conditions.
Our free account provides basic weather forecasts and alerts, while premium accounts unlock additional features:
- Extended 15-day forecasts (vs 7-day for free)
- Advanced radar features with higher resolution
- Custom alert thresholds and more alert types
- Hour-by-hour forecasts for 72 hours
- Ad-free experience
- Priority customer support
We welcome all feedback! You can report bugs or suggest improvements through:
- The "Send Feedback" option in our mobile apps
- The contact form on this page
- Email to feedback@aerlertweather.com
- Our community forums at forum.aerlertweather.com
Please include as much detail as possible about the issue or your feature request. Our product team reviews all submissions regularly.